Beginning in 2013, New York City Administration for Children’s Services (ACS) dramatically expanded the use of evidence-based and evidence-informed services for families. The preventive services continuum includes eleven models supported by research.
In an effort to collaboratively advance this program, ACS, model developers and contract agencies have worked together to develop and implement a wide array of functionalities, including, but not limited to:
- Policy adaptations,
- Evaluation protocols,
- Reshaping of the referral process,
- Modifying the training and consultation regimens,
- Updating documentation and
- Fidelity monitoring procedures.
The contract agencies, have dealt gamely with program start-up issues, large waves of hiring, strenuous training demands, frequent policy changes, and the ongoing negotiation of nuanced issues at the nexus of policy, practice and contracting.
- BSFT has hired EBA to assist with the implementation by supporting Model Managers with resolving issues that block successful delivery of BSFT.
- EBA will work with the Executive Director of the BSFT Institute to bring about strong leadership support for the BSFT model at all agencies funded by ACS.
- EBA is going to organize quarterly meetings for executives at each agency in New York City implementing the BSFT model.
- EBA will meet with ACS program managers and community stakeholders on a regular basis to assess progress on the successful implementation of BSFT.
MST Services hired EBA to address high turnover and low staffing capacity across several local community-based provider agencies in New York City
- EBA will assist with the recruitment of qualified applicants to be MST-CAN therapists.
- EBA will assist with the revision of the MST-CAN Hiring Tool Kit (taking into considerations the unique needs of the New York City providers)
- EBA will provide training on the use of the revised tool kit to NYC providers
- EBA will establish an MST-CAN Recruitment Support Center to ensure increased MST-CAN staffing capacity
- EBA will develop an MST-CAN Staffing Database to monitor recruitment, hiring, and retention issues
Service Provider Oversight: Monitor providers adherence to the EBP Hiring Manual; work to ensure policies and procedures are in place to support staff recruitment and retention
Training Coordination: Identify appropriate training organizations for trainings and support, including matching scheduling to ensure adequate available staff
Managing Utilization: Ensuring the necessary and appropriate referrals are available for the services
Quality Assurance and Fidelity Monitoring: Collaborate with consultants to collect and analyze adherence to the models
Stakeholder Management: Apprise Stakeholders of the project’s outcomes and continuous planning to ensure the needs of the community are being met, while sustaining the investment in evidence based services
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Nicole Janer
Senior Director - Operations
njaner@ebanetwork.com
Janer was the lead project manager for the Florida Redirection Project and now oversees all of EBA's project activities including our work in the state of Georgia and the District of Columbia. Her role incorporates her desire to provide quality services for youth and families while shaping public policy. Janer's past experiences as a vocational counselor, director of a parent advocacy and training organization, implementer of a federal demonstration project for system changes with youth with developmental disabilities and an administrator of a provider organization have all proven to be beneficial in her role with Evidence-Based Associates. She shares great enthusiasm for building local teams that include the Department of Juvenile Justice, legislators, treatment model representatives and direct service providers of evidence-based treatment services in order to deliver quality and meaningful services.
Margaret McAlister
Human Resources Generalist
mmcalister@ebanetwork.com
McAlister is currently the human resources specialist for Evidence-Based Associates. She brings more than 20 years of human resource management experience for mid-sized corporations and start-up businesses. Since joining EBA in August 2010, McAlister has worked with project managers and their subcontracted agencies in Florida, Georgia, and Washington, D.C., to reduce therapist turnover by more than 50 percent in some areas. McAlister manages the Supervisor Training Institute with the Dept. of Behavioral Health in Washington, D.C., ensuring that the Families First Program team supervisors and HR personnel receive training in best practices human resources for evidence-based practice teams. She has co-authored nine evidence-based practice therapy model-specific EBA Best Practices Hiring Manuals in collaboration with various EBP provider teams and model consultants, and is currently working on a comprehensive human resources manual for evidence-based practitioners.